Love our automated Hunter Douglas Silhouette shades. However, one of the sets of four shades wasn't working properly with its remote. Although the shades worked fine on my phone app, Bob prefers to use the remotes. He was driving me crazy trying to get shades lined up. Over a period of several months, we learned how to change batteries in the shades and in the remotes, reset shades manually, fix mis-alignments between the little puck that fits in the "Pebble" remote holder, reset the hub, and all kinds of other things, some of them useful.
On the first Saturday of the Olympic games and the day before the Super Bowl, I took it upon myself to fix this irriting problem. Now. I pulled out the now familiar instruction booklets and fiddled with programming the living room remote. Big mistake, because I couldn't get any of the shades added to a remote configuration routing. After an hour or so, I decided to call Customer Support. I was a little surprised when the recorded instructions advised me to press "1" if I'm over 50. Well, I'm two decades over 50 but I felt a little insulted, thinking that there was a special dumbed down assistance protocol for seniors. Turns out I'd mistakenly called the wrong number and was connected with a very nice lady who wanted to sell me a medical alert system.
Finally, I got the right number but the so-called "hot line" is hot only M-F at 9 AM EST. Next, I called the retailer, Viking Blinds. The designer was busy with customers, but she got back to me later that day and provided a link to instructions, which I already knew but no matter. I contact Hunter-Douglas on the Monday but I really needed more help than HD could provide.
Finally, it dawned on me that Bob had been right all along: the remote was defective. We brought it into Viking Blinds and the lovely designers there agreed with us. They ordered a new remote (free) which was immediately shipped by HD. Bob and I worked together on the operation and we were in business 10 minutes later. The shades work perfectly.
No comments:
Post a Comment